Vista Outdoor Technical Services Representative in Flora, Mississippi

Join our talented team. Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.

Responsibilities and Qualifications

PRIMOS - is looking for a Technical Services Representative - ENTRY LEVEL (1-2 years of experience)

Our Flora, MS location is seeking a Technical Services Representative to add to our team.

Responsibilities

  • 90% of time answers inbound phone calls from consumers with questions regarding our products

  • Provides technical support on all products

  • Offers product recommendations and guidance to customers

  • Assists with placing part orders for customers

  • Researches consumer repair lab inquiries and works with repair lab to facilitate resolution

  • 10% of time performs outbound and follow-up communication with customers

  • Performs outbound phone calls and email responses to consumers with repair lab and product related questions

Qualifications

  • Bachelor’s degree preferred, or a combination education and 1-2 years of Customer Service experience

  • Strong verbal and written communication and interpersonal skills

  • Knowledge of outdoor products and industry preferred

  • Prior experience working with AS400 and Microsoft Office programs a plus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Alternate hours may be required to communicate with Eastern Hemisphere contacts.

  • Non-smoking office environment.

  • Requires both verbal and written communication with our customers, and face-to-face contact with others in the company.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

Vista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@vistaoutdoor.com . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.